Customer Support
Many forms of support are available for you as an axe Auditor customer. This documentation is always available as online help, accessible from the axe Auditor application in the Learn About Accessibility reference section in the right sidebar menu of the user's dashboard screen, and also via the question mark icon button at the top, right of the main menu.
Multiple contact methods (form, email, phone, etc.) for each are also available for your convenience as noted below:
Help Desk
At Deque, we have top web accessibility experts and technical support personnel who are eager to help you.
Hours: We are available to assist you during normal business hours, 9 a.m. to 5 p.m. EST.
Deque's Tech Support team is ready and capable of answering any technical questions about the axe Auditor product, and may be contacted via:
- Form: Support Email Contact Form: http://accessibility.deque.com/support-email-contact
- Email: Deque Tech Support Help Desk Email Address: helpdesk@deque.com
- Phone: Support Office Telephone Number: +1 703-225-0380
- Voicemail: Voicemail is available outside 9AM-5PM, Eastern time
- Response: Within 1 working day of receiving your email or voice mail