Audio description is incorrect or inadequate
The audio description for prerecorded multimedia content MUST accurately convey all important visual information.
People who are blind cannot see the video portion of multimedia (audio-video) content. In order to give people who cannot see access to the information conveyed by video content it must have an accompanying text transcript or audio description. The text transcript or audio description must describe all important visual information such as scenes, important actions, text on the screen, facial expressions, etc. A text transcript gives access to the video content to both people who are blind and to people who are deafblind through a screen reader with refreshable braille reader. People who are blind can listen to the audio description, but this option excludes people who are deafblind.
Fix this issue by ensuring that the audio description conveys all important visual information such as scenes, important actions, text on the screen, facial expressions, etc.