Captions do not identify all speakers
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captions-unidentified-speakers
Rule
The identity of the person speaking MUST be identified in the captions.
Background
People who are deaf cannot hear the audio of multimedia (audio-video) content. In order to give people who cannot hear access to the information conveyed by the audio content, synchronized captions must be provided. The captions must include all essential dialogue, identify the speakers, and describe all essential sound effects. People who are deaf can read the captions while watching the video.
How to Fix
Fix this issue by ensuring that the captions identify all speakers under the following conditions:
- If the speaker is offscreen
- If multiple speakers are present within the same frame
- If there are other times when a speaker in the video isn't obvious