Support Services do not support disability needs

Rule

ICT support services MUST accommodate the communication needs of individuals with disabilities either directly or through a referral point.

Background

When Support Services are not able to communicate effectively with people with disabilities, they may not be able to get the product support that they need.

How to Fix

Fix this issue by ensuring that Support Service functions provide communication methods that meet the needs of disabilities. For example, a method is available for a person who is Deaf to communicate with Support Services.