Multimedia player cannot display closed captions

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Where ICT displays video with synchronized audio, it MUST have a mode of operation to display the available captions. Where closed captions are provided as part of the content, the ICT shall allow the user to choose to display the captions.


People who are deaf cannot hear the audio of multimedia (audio-video) content. In order to give people who cannot hear access to the information conveyed by the audio content, synchronized captions must be provided. The captions must include all essential dialogue, identify the speakers, and describe all essential sound effects. People who are deaf can read the captions while watching the video.

How to Fix

Fix this issue by ensuring that the video player has the ability to display closed captions that are provided by the video content.