Multimedia player cannot display closed captions

Rule

Where ICT displays video with synchronized audio, ICT MUST provide user controls for closed captions and audio description.

Background

People who are deaf cannot hear the audio of multimedia (audio-video) content. In order to give people who cannot hear access to the information conveyed by the audio content, synchronized captions must be provided. The captions must include all essential dialogue, identify the speakers, and describe all essential sound effects. People who are deaf can read the captions while watching the video.

People who are blind cannot see the video portion of multimedia (audio-video) content. In order to give people who cannot see access to the information conveyed by video content it must have an accompanying audio description. The audio description must describe all important visual information such as scenes, important actions, text on the screen, facial expressions, etc. People who are blind can listen to the audio description while watching the movie and not miss important visual information.

How to Fix

Fix this issue by ensuring that the video player has the ability to both: select closed captions and to play an audio description track.