Jira Integration
The Jira integration allows teams to easily send issues directly from axe DevTools Extension reports to Jira. This ensures accessibility defects are kept in sync with other development tasks, reducing manual work, assisting in tracking progress and speeding up remediation. Using templates, it is easy to create consistent, standardized tickets that facilitate rapid development.
Supported Deque Products
Currently, the only product which supports the Jira Integration is the axe DevTools Extension however support will be added additional products in the future.
How it Works
- axe Account Portal Admins connect to a Jira instance
- Once connected, templates can be created which are preset mappings of axe issue fields to Jira fields.
- axe DevTools Extension issue reports will be equipped with buttons that allow users to share a given issue or a set of issues to Jira.
- Once an issue or set of issues are sent, a link to the associated Jira ticket will be added to the report
Learn more about how to get started with the Jira Integration and configure templates for standardized issue creation.
Environments Supported
Deque's SaaS (software as a service), private cloud and on-premises hosting options all support integrations with both Jira Cloud and Jira Data Center.
Jira Data Center is Atlassian's self-hosted (on-prem) offering of the Jira software.
Full Jira Integration Support Breakdown
- Deque SaaS to Jira Cloud
- Deque SaaS to Jira Data Center
- Deque private cloud to Jira Cloud
- Deque private cloud to Jira Data Center
- Deque on-premises to Jira Cloud
- Deque on-premises to Jira Data Center
Getting Help
If you run into any issues, have feedback or general questions reach out to helpdesk@deque.com at any time and we will get back to you as soon as possible.
FAQs
How do I get access to the Jira integration?
The Jira integration is included with axe DevTools for Web or axe DevTools Extension (Pro) licenses purchased through a Deque salesperson.
To get access:
- New customers: Contact a Deque sales representative to discuss qualifying licenses
- Existing customers: Check if you already have a qualifying license. If not, contact your account manager to discuss upgrading
- Need help: Email helpdesk@deque.com for assistance
Once you have access, your axe Account Portal Admin can connect to your Jira instance. Learn more in our getting started guide.
How much does Jira integration cost?
The Jira integration is included at no additional cost with axe DevTools for Web or axe DevTools Extension (Pro) licenses purchased through a Deque salesperson.
Is the Jira Integration a "2-way integration"?
When an issue is sent from axe to Jira successfully, we store a link to the associated Jira ticket with the given axe issue(s). However, after the issue is initially sent, no further communication between axe and Jira takes place. Adding full 2-way communication to reflect the Jira issues status (open, closed, etc.) is on the roadmap.
What happens if I move the Jira issue from one project to another?
When an issue moves from one project to another in Jira the project identifier changes. This changed project identifier is not reflected in axe (but will once the above 2-way integration work is complete). However, Jira properly handles redirecting to the new project even if the link in axe points to the previous project the issue was in.
What if I don't use Jira? When will support for other issue tracking systems be added?
If you would like to see us prioritize your issue tracking system, send an email to helpdesk@deque.com with information on which issue tracking system(s) you use.
Can I send multiple axe issues to a single Jira ticket?
Yes. In the axe DevTools Extension issues report, you can use the "SHARE ALL TO JIRA" button to send an entire group of issues to a single Jira ticket at once.