Clients Management Overview
Clients Management helps you manage engagement-specific work and route issues to the correct Jira connection. A client represents a customer engagement in Axe Auditor. Each test case is associated with one client, ensuring that issues are routed to the correct Jira connection.
Administrators create and manage client records for each engagement. They can associate folders with a client and link one or more Jira connections managed in Axe Account. When an accessibility consultant (AC) creates a test case, they select the appropriate client. Axe Auditor then uses the client's JIRA connection to route issues to correct JIRA connection.
When an administrator adds or updates a client from the Manage Clients page in Admin Settings, that client becomes available in the Client field on the New Test Case and Edit Test Case pages.
Organizations that do not use this feature continue to use the existing Jira integration without any changes.
This feature allows system administrators to:
- Organize work by customer engagement.
- Ensure that every test case is associated with the appropriate client.
- Route Jira issues through the appropriate JIRA connection automatically.
- Maintain accurate Jira connection information by retrieving it directly from Axe Account.