Help
Looking for something? Check out the below resources to get started. You can also visit us at support.deque.com for knowledge articles, other product support and more.
Known Issues
Known issues are captured within the release section.
Reporting a Bug
If you are experiencing a crash or other unexpected behavior, please send a request to helpdesk@deque.com or at support.deque.com with the following information:
- The behavior you experienced
- Steps to replicate this behavior
- SDK or App version
- (For SDK) The targeted version of your application
- (For SDK) The IDE & version you are using
- If you are seeing an odd result, please export the scan and include the json file as well.
Additional Debug Logs When Utilizing the SDKs
Within the iOS frameworks, set axe?.debugStatements = true (with axe referring to the AxeDevTools object) before scanning and replicating the issue with this configuration.
For the Android framework, debug statements are automatically on.
In your email to the helpdesk, copy/paste the debug information that appears in the console. This will help us resolve the issue quicker.
Frequently Asked Questions
Please visit our axe DevTools Mobile Frequently Asked Questions article where you can comment or submit a ticket for further help.