Sub Processors
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Sub Processors
Our Slack app uses the following trusted third-party service providers, known as sub-processors, to help deliver, maintain, and improve its services. These sub-processors support our app with tasks such as hosting data, analyzing system performance, monitoring errors, and processing payments.
To ensure strong security, privacy, and compliance standards are in place. A sub-processor receives only the information required for the specific function assigned. If you have any questions, comments, or suggestions regarding your axe Assistant product, contact us by e-mail at helpdesk@deque.com.
Infrastructure and Database
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| AWS | Provides cloud infrastructure services, including RDS, DynamoDB, and SES, to operate and manage our database systems. | AWS Privacy Policy |
| Slack | Slackbot integrates with Slack API to facilitate user interactions and notifications. | Slack Privacy Policy |
| OpenAI | Provides AI services to generate responses for our platform. | OpenAI Privacy Policy |
| Pinecone | Provides vector database services for RAG, storing and retrieving Deque Knowledge Base content to augment AI responses. | Pinecone Privacy Policy |
Analytics
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| Amplitude | Tracks user interactions and analytics for Slackbot services. | Amplitude Privacy Policy |
Logging and Debugging
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| Datadog | Supports logging, tracing, and monitoring services for our platform infrastructure. | Datadog Privacy Policy |
Payment Process
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Manages subscription and payment processing for Axe accounts. | Stripe Privacy Policy |